Shipping
ORDER PROCESSING
Regular orders are processed and dispatched from our store within 1-3 working days, Monday through Friday excluding weekends and public holidays.
LOCAL DELIVERY
Delivery is within Singapore and we do not offer time slot delivery. Shipping fees are listed in Singapore Currency (SGD).
Please note the following Restricted Zones and Postal Codes are not deliverables in addition to PO Box addresses:
Once your Order status has been updated to ‘DISPATCHED’, you may track your package with the tracking number provided to you via email. You can also log in to your Account’s Order History to retrieve the tracking number.
DELIVERY INFORMATION
J&T Express conducts deliveries from Monday to Saturday, 9am to 10pm.
Track your parcel by visiting this link: https://www.jtexpress.sg/trackmyparcel
FAILED DELIVERY
If there is no one to receive the parcel, the dispatch driver will either fail the delivery or contact you to check if you would like the parcel to be left at a secure location of your choice. When the secure location is chosen, you will need to provide the driver with the Verification Code sent to you so that it will be deemed as an official handover of item to you. After which, we will not be liable if the parcel is being misplaced, damaged, missing or stolen. At time when no calls been made by the driver, the delivery will be scheduled upon customer request. There will be a charge for the 3rd delivery attempt.
RESCHEDULE ORDER
Once your parcel is failed to deliver, you will receive an email/message to reschedule your order. You could also reach them via this link: https://imc.jtexpress.sg/pc?code=OW
FAILED DELIVERY CHARGE
If your package is returned to our warehouse due to multiple failed delivery attempts or incorrect/incomplete/invalid shipping address, relevant shipping charges of SGD $10.00 (Standard Courier) will be requested to facilitate the re-shipment of your package.
Please note that returned packages that are unclaimed or uncollected within 5 working days from the date of the notification email will be forfeited without prior notice and no refunds will be made.